I would like to create an account, what do I have to do? To register with dainese.com, click MY ACCOUNT at the top right of the screen then click on CREATE ACCOUNT. Once you have completed all the mandatory fields and clicked on CREATE ACCOUNT, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process. You can also register at the check-out stage: in this case a confirmation e-mail will not be needed. PLEASE NOTE: If the registration is completed after the purchase confirmation, it won't be possible to associate the order to the account. It still will be possible to check the status of your order clicking on ORDERS & RETURNS.
Do I have to register to make a purchase? No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account. If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.
What are the benefits of registering? If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a return. Registering also allows us to keep you informed about new offers or promotions as well as new events and products. All the benefits of registering are: Customer Reviews: Share your thoughts about your Dainese purchases. Assign a one- to five-star rating and write a review. Email Updates: Get the scoop by signing up for specialized email updates. Whether you're interested in motorcycle, winter, mountain biking or sale items, we've got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you. Address Book: For a true time-saver, fill your address book with your family's and friends' addresses so that you never have to enter them again in the future. Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.
Can I modify my personal data? If you are already registered with dainese.com, you can modify your personal data from your personal area.
Can I recover my password if I forget it? If you have forgotten your password, click on "Forgot Password?" and enter your e-mail address. The system will send you a link to create a new password.
I receive your newsletter but I would like to choose which e-mails I can receive according to my preferences or I would like to unsubscribe. How can I do that? To update your preferences on the newsletter you receive or either stop receiving them, you will have to click on the link you will find on the footer of our newsletter.
I would like to close my account, how can I do that? If you want to close your account, please contact us at this link. This does not automatically remove you from dainese.com newsletter. To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.
How are my personal details processed? For detailed information on how Dainese processes its customers' personal data, please read our Privacy Policy, which is available via the following link.
How can I unsubscribe my email? Dainese has a company policy not to flood people with e-mail communications, but to give you periodic information so you can stay up to date about Dainese. We also use your e-mail address to confirm status, shipment of your order, and to respond to any on-line inquiries. If you want to unsubscribe or modify your subscription settings from Dainese email communications, click the unsubscribe button located at the bottom of each email. Your email will be unsubscribed within 10 days.
Why doesn't your site work with my browser? We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.
Do I need to turn on cookies in my web browser to shop the site? Yes, Dainese.com cookies allow us to: Recognize you as a returning visitor, store and retrieve items in your shopping bag and in your wish list. Dainese is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are. We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.
How do I turn on cookies in my browser? To turn on cookies and shop our site, follow the steps provided by your browser: - Google Chrome - Microsoft Edge (preceded by Internet Explorer) - Mozilla Firefox - Apple Safari - Google Chrome You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information
What items can I purchase online from your website? Any of the items that are available at the time of purchase. For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
I have ordered an item from your website. When will it be sent? Orders are processed from Monday to Friday within 3 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day. (*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December) USA public holidays are New Years Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day. Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Which courier will deliver my order? Shipments leaving Italy for worldwide delivery will be sent via DHL or shipments from our local warehouse in the USA will be shipped via UPS.
Where is the tracking number of my order? When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
Can I cancel an order? No, it's not possible to cancel or update an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
I have received a discount coupon to use on your website. How do I use it? Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.
Is there a Tax-free service? No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
Product availability The site is updated every day and shows the availability of the products available at dainese.com. If an item is available it can be purchased immediately once it has been added to your shopping cart.
What do I do if a product is not available? You can sign up for the "Notify Me When Available" by entering your email address on the product detail page. You will get first priority and an email notification to purchase as soon as it is available and in stock.
I have ordered an item from dainese.com. When will it be sent? Orders are processed from Monday to Thursday from 8.00AM to 5:00PM (PST) and on Fridays from 8.00AM to 1:00PM (PST). During these times, Dainese will process orders within 2-4 business working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day. (*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December) (*US public holidays are the New Yeart's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas) Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
How long will it take to receive my custom order? Our custom orders cary and can take up to 6 weeks depending on the level of customization. Visit the CUSTOMWORKS link below for more information. Click here for more info on CUSTOMWORKS
Can i get a price adjustment for items that are now on sale? No, unfortunately we cannot adjust orders for any special promotions or sales. For the most up to date news, exlcusive offers and promotions sign up to our email newsletter list.
Do you offer price match? No. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day delay mentioned in our return policy. We apologize for any inconvenience.
Can i make changes or add to an order placed? No, unfortunately we cannot make any changes to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day window mentioned in our return policy. We apologize for any inconvenienceIf you wish to return, reach out to the Consumer Care Team here
Can i cancel my order after it is placed? No, unfortunately we cannot cancel to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it is placed. There isn't a delay that allows us time to cancel or change orders once they are placed. If you wish to return, reach out to the Consumer Care Team here
Which courier service will deliver my order? Dainese uses courier company DHL all over the world. For USA Dainese ships orders from mutiple warehouses, US warehouse ships via UPS and Italy warehouses ship via DHL Express. Please note that you may receive your order in multiple shipments depending on what warehouse your items are available at.
How do I track my order? We will email you as items in your order ship, or if there are updates on the status of your order. If you don't have an account, find your order number & email address used to make the purchase then go to order information and enter it. CLICK HERE FOR ORDER STATUS
How can I check the status of my order? If you have a Dainese.com account, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates. If you don't have an account, find your order number and email address used to complete your order and CLICK HERE FOR ORDER STATUS
I have received a discount coupon to use online. How do I use it? Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on Apply Coupon button and the cart will be automatically updated.
How often does Dainese have sales events? Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.
What kinds of promotions do you offer? Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.
Are there any restrictions for promotions? Promotions cannot be combined with any other offer or promo code. All promotions and codes exclude ALL sale and marked down products. Codes valid on full price merchandise only.
Does Dainese offer coupons? We do not offer Dainese coupons for sales or discounts. However we do offer promotions on selected items. Visit Promotions Here
I'd like to place an order online, What payment methods does your website accept? You can pay for orders using the methods shown on the website. We accept credit cards, PayPal and Affirm Financing.
Will you charge sales tax on my order? It depends where your order is being shipped. For specifics, see more info about sales tax. Visit sales tax info here
How is sales tax calculated? The taxes charged to your credit card will reflect the applicable state and local sales taxes, as required by law regulations.
Is there a Tax-free service? No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
Which countries do you ship online orders to? We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.
I cannot find my country in the list of countries on your website, why? We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Shipping costs We offer Free Shipping on all US Dainese orders over $99. All orders under the $99 order subtotal threshold have a flat shipping fee of $20. Sign up to the Dainese email subscription list for the latest prmotional updates and can be free due to the promotions shown on the website at different periods of the year.
When will I receive my order? Orders are processed from Monday to Friday within 3 working days from the payment reception. When your order is ready to be shipped out, you will receive e-mail containing all the information on the shipment as well as tracking information. Orders received over the weekend or on public holidays* will be processed the next working day. (*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December) USA public holidays: New Year's Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day. Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. Orders may be shipped in more than one shipment. The shipping courier will deliver within 5-7 business days, with the exception of particularly remote areas. Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese. Please note that: - Items cannot be sent to post box addresses - All deliveries have signature required must be signed for. If this is waived, Dainese is NOT liable for lost or stolen packages - Items cannot be sent to APO/Military Base Addresses
How can I keep track of delivery? When your order will be dispatched, you will receive e-mail containing all the information on the shipment. You can check the status of your order by logging into your ACCOUNT area. If you don't have an account, please use your order number and e-mail address here.
Shipping times All deliveries leave from our distribution center in both Italy or California. Orders could be shipped in multiple packages if shipping from different warehouses depending on availabilty. Please note packages could arrive separately in multiple shipments. Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 12noon (PST). On such days, Dainese will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day. *Italian & USA public holidays are on: 1-6 January Easter and Easter Monday 25 April 1 May Memorial Day 2 June 4 July (Fourth of July) 15 August Labor Day 1 November Thanksgiving Day 8 December 24-25-26 December Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
What should I do If I am having Shipping Delays/Issues? Log in to your Dainese account Here for the most up to date order status and tracking number provided on either UPS or DHL. You can also contact Dainese Customer Care by filling out the Contact Us Form
Can I order ship product internationally? Dainese USA only offers shipping within the United States and its territories. If you are located outside of the United States, please click here to find your local Dainese destination.
Can I Ship to an APO or Military Address location? No, Dainese does not offer shipping to APO or Military Boxes.
What shipping courier is used for my tracking numbers? Our products ship from multiple warehouses by either DHL or UPS. We ship products from our Italian warehouses via DHL Express , your tracking number will be the Waybill Number. We also ship from our US warehouse via UPS, your tracking number will start with 1Z.
How much will it cost to ship my order? All orders over $99 qualify for free shipping. Orders below the $99 threshold will have a $20 flat shipping charge. We do offer exclusive Free Shipping promotions throughout the year, so make sure you are subscribed to the Dainese email newsletter.
What do I do if I didn't receive a shipment? Please contact Dainese Customer Care by filling out the Contact Us Form
Can I Ship my order to someone else? Yes, as long as the billing information matches your form of payment then orders can be delivered to alternative addresses. Please note that orders cannot be shipped internationally or to PO Boxes.
How long will my order take to arrive? Orders process promptly within 2-4 days and generally take 5 - 7 business days for delivery. Delays can occur during holiday and promotional periods.
Do you offer expedited shipping options? No, Expedited shipping options are not available at this time.
Delivery times All deliveries leave from our distribution center in Italy or from our warehouse in California. Orders are processed from Monday to Thursday from 8am to 5pm (PST) and on Friday from 8am to 1pm (PST). On such days, Dainese will process orders within 2-4 working days from the payment reception. The courier delivers within 5-7 working days except for particularly remote locations. Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict. Please note that: Items cannot be sent to post box or APO addresses All deliveries must be signed for, signature is required to protect against theft and fraud. Dainese uses DHL for shipments from Italy and UPS for shipments from California.
How can I return my order? If you wish to return one or more items in your order, you can do so within 30 days of ordering. - If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions; - If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions. Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
Do you offer size/color exchange? No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
Am I responsible for the return shipping costs? We offer Free Shipping labels for returns purchased directly only online from 30 days of order date.
Can I return a custom product? No, all custom orders are final sale and are not eligible for returns,
What if I don't know my order number? If you don't have your order number or received the item as a gift please contact Consumer Care HERE.
When will I receive my credit for my return? It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed.
Can I return items purchsed online that I bought in a Dainese store? Yes, online orders can be returned in store at one of our Dainese retail stores.
Can I return items purchased from a dealer? No, we only accept returns from products purchased directly from Dainese.com. Please contact the dealer where your item was purcahsed.
Can I return AGV or TCX products on Dainese's website? No, we only accept Dainese product. For all AGV orders & returns please visit https://www.agv.com/us/en/findorder/ to create your return online. For all TCX orders & returns please visit https://www.tcxboots.com/us/en/findorder/
When shall I get my refund? Our warehouse team performs daily QA in order to process the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and refunded back to the original form of payment. We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to process the returned item.
I have received a faulty item. How can I return it? Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.
Which products are covered by the conventional Dainese warranty? COD MODEL 1593970 STRADON D1 GORE-TEX® Gore-Tex® Jackets 1593961 D-EXPLORER GORE-TEX® Gore-Tex® Jackets 1593969 D-EXPLORER SHORT/TALL GORE-TEX® Gore-Tex® Jackets 1593971 RIDDER D1 GORE-TEX® Gore-Tex® Jackets 1593972 SANDSTORM GORE-TEX® Gore-Tex® Jackets 1593973 ADVISOR GORE-TEX® Gore-Tex® Jackets 1593977 NIAGARA D1 GORE-TEX® Gore-Tex® Jackets 1593976 ATLANTIK D1 GORE-TEX® Gore-Tex® Jackets 2593974 JADE GORE-TEX® LADY Gore-Tex® Jackets 2593978 ELEONORE D1 GORE-TEX® LADY Gore-Tex® Jackets 1593933 CONTINENTAL-2 GORE-TEX® Gore-Tex® Jackets 1593953 TALOS GORE-TEX® Gore-Tex® Jackets 1593954 STRADON GORE-TEX® Gore-Tex® Jackets 2593955 ZIMA GORE-TEX® LADY Gore-Tex® Jackets 1593956 RIDDER GORE-TEX® Gore-Tex® Jackets 1593957 CONCORDE GORE-TEX® Gore-Tex® Jackets 1593958 CARVE MASTER GORE-TEX® Gore-Tex® Jackets 1593959 ICE EVO GORE-TEX® Gore-Tex® Jackets 1593960 CARVE MASTER GORE-TEX® CONFORMATO Gore-Tex® Jackets 1614063 LONTAN D1 GORE-TEX® Gore-Tex® Pants 1614055 D-EXPLORER GORE-TEX® Gore-Tex® Pants 1614062 D-EXPLORER SHORT/TALL GORE-TEX® Gore-Tex® Pants 1614064 RIDDER D1 GORE-TEX® Gore-Tex® Pants 1614058 GALVESTONE D1 GORE-TEX® Gore-Tex® Pants 2614058 GALVESTONE D1 GORE-TEX® LADY Gore-Tex® Pants 1614039 NEW GALVESTONE GORE-TEX® Gore-Tex® Pants 2614039 NEW GALVESTONE GORE-TEX® LADY Gore-Tex® Pants 1614046 STREET TRACKER GORE-TEX® Gore-Tex® Pants 1614047 STREET TRACKER GORE-TEX® CONFORMATO Gore-Tex® Pants 1614050 TALOS GORE-TEX® Gore-Tex® Pants 1614051 LONTAN GORE-TEX® Gore-Tex® Pants 1614052 TRAVELGUARD GORE-TEX® Gore-Tex® Pants 1614053 CONVENT GORE-TEX® Gore-Tex® Pants 2614052 TRAVELGUARD GORE-TEX® LADY Gore-Tex® Pants 1614054 TRAVELGUARD GORE-TEX® CONFORMATO Gore-Tex® Pants 1875765 WAVE G1 Safety 1875766 WAVE G2 Safety 1875946 WAVE 1S AIR Safety 1875947 WAVE 11 AIR Safety 1875943 WAVE 12 AIR Safety 1875948 WAVE 13 AIR Safety 3879567 PERFORMANCE WAVE 2 Safety 3879568 PERFORMANCE WAVE 3 Safety 3879569 PERFORMANCE WAVE 4 Safety 1875952 PARASCHIENA WAVE 1S CON SCAPOLE Safety 1875953 PARASCHIENA WAVE 11 CON SCAPOLE Safety 1875941 PARASCHIENA WAVE 12 CON SCAPOLE Safety 1875954 PARASCHIENA WAVE 13 CON SCAPOLE Safety 3879591 PERFORMANCE WAVE 1 CON SCAPOLE Safety 3879592 PERFORMANCE WAVE 2 CON SCAPOLE Safety 3879593 PERFORMANCE WAVE 3 CON SCAPOLE Safety 3879594 PERFORMANCE WAVE 4 CON SCAPOLE Safety 1875942 THORAX PRO Safety 2875942 THORAX PRO LADY Safety 1875956 THORAX Safety 2875956 THORAX LADY Safety 1875957 THORAX WAVE PRO Safety 1875958 ARMOUR PRO Safety 1875973 JACKET WAVE PRO 1 Safety 1875959 JACKET WAVE PRO 2 Safety 1875974 JACKET WAVE PRO 3 Safety 1875975 JACKET W-T PRO 1 Safety 1875976 JACKET W-T PRO 2 Safety 1875977 JACKET W-T PRO 3 Safety 1875990 SHIELD AIR 7 LEVEL 2 Safety 1875991 SHIELD AIR 8 LEVEL 2 Safety 1875992 SHIELD AIR G1 LEVEL 2 Safety 1875993 SHIELD AIR G2 LEVEL 2 Safety 1876014 NEW BAP 2000/9 Safety 1876015 NEW BAP 2000/8 Safety 1876016 NEW BAP 2000/7 Safety 1876021 NEW BOY 5 Safety 1876023 HYBRID KNEE BRACE Safety 1876024 HYBRID IMPACT GUARD Safety 1876025 WAVE CHEST PRO Safety 1876042 MANIS 65 Safety 1876043 MANIS 55 Safety 1876031 MANIS 59 Safety 1876033 MANIS 49 Safety 1876034 MANIS 37 Safety 1876035 MANIS 29 Safety 1876037 GILET WAVE 1 Safety 1876038 GILET WAVE 2 Safety 1876039 GILET WAVE 3 Safety 1876040 CHEST L2 Safety 1876047 MANIS 55-T Safety 1876048 MANIS 59-T Safety 1876050 MANIS G1 Safety 1876051 MANIS G2 Safety 1876055 CITY GUARD Safety 1876059 KIT PROSHAPE KNEE Safety 1876060 LIGHT WAVE JACKET 1 Safety 1876053 LIGHT WAVE JACKET 2 Safety 1876061 LIGHT WAVE JACKET 3 Safety 1876062 MANIS JACKET 55 Safety 1876058 MANIS JACKET 59 Safety 1876063 MANIS JACKET 65 Safety 1876123 MANIS JACKET D1 55 Safety 1876124 MANIS JACKET D1 59 Safety 1876125 MANIS JACKET D1 65 Safety 1876119 LIGHT WAVE JACKET D1 1 Safety 1876120 LIGHT WAVE JACKET D1 2 Safety 1876121 LIGHT WAVE JACKET D1 3 Safety 2876071 LIGHT WAVE JACKET LADY 1 Safety 2876072 LIGHT WAVE JACKET LADY 2 Safety 1876080 SPORT GUARD Safety 1876122 CITY GUARD D1 Safety 1876090 BODY GUARD Safety 1876083 GILET MANIS 1 Safety 1876084 GILET MANIS 2 Safety 1876085 GILET MANIS 3 Safety 1876106 MANIS D1 49 Safety 1876107 MANIS D1 55 Safety 1876108 MANIS D1 59 Safety 1876109 MANIS D1 65 Safety 1876099 WAVE 1S D1 AIR Safety 1876100 WAVE 11 D1 AIR Safety 1876101 WAVE 12 D1 AIR Safety 1876102 WAVE 13 D1 AIR Safety 1876086 GILET SPINE S Safety 1876087 GILET SPINE 1 Safety 1876088 GILET SPINE 2 Safety 1876089 GILET SPINE 3 Safety 1876112 NEW BAP D1 2000/3 Safety 1876115 NEW BAP D1 2000/6 Safety 1876116 NEW BAP D1 2000/7 Safety 1876117 NEW BAP D1 2000/8 Safety 1876118 NEW BAP D1 2000/9 Safety 1876073 SPINE S Safety 1876074 SPINE 1 Safety 1876075 SPINE 2 Safety 1876076 SPINE 3 Safety 1876092 SPINE BOY 1 Safety 1876077 SPINE BOY 2 Safety 1876093 SPINE BOY 3 Safety 1876097 MANIS D1 G1 Safety 1876098 MANIS D1 G2 Safety 1876094 WAVE D1 G1 Safety 1876095 WAVE D1 G2 Safety 1876103 WAVE D1 23 BELT Safety 1876104 WAVE D1 38 BELT Safety 1876105 WAVE D1 42 BELT Safety 1875611 BELT TIGER Safety 1876091 HYBRID NECK BRACE EVO Safety 1876081 DOUBLE CHEST Safety 1876056 EASY FIT Safety 1876065 ELBOW V E1 Safety 1876066 KNEE V E1 Safety 1876069 KIT J E1 Safety 1876064 KIT E E1 Safety 2876082 KIT LADY E1 Safety 2876064 KIT E LADY E1 Safety 1876140 KIT ELBOW SLIDER Safety 1876133 KIT PRO-ARMOR ELBOW/KNEE Safety 1876134 KIT PRO-ARMOR SHOULDER Safety 1876141 KIT PRO-SHAPE SHOULDER Safety 1876057 KIT PRO-SHAPE HIPS Safety 1875944 KNEE SLIDERS B60D11 Safety 1875945 KNEE SLIDERS B64D50 Safety 1876068 HYBRID SHIRT E1 Safety 1876067 UNDERWEAR PRO-SHAPE PANT E1 Safety 1876011 UNDERWEAR PRO-SHAPE SHORT Safety 1876070 HARD SHORT E1 Safety 1875786 ZIP BELT Safety 2875786 ZIP BELT LADY Safety
How can I activate the warranty of a motorcycle protection or GORE-TEX item of clothing from the Dainese Motorbike line? You will need to register with the website dainese.com or access your account, if already registered. From your user profile, click on the Conventional Warranty tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.
What should I do if my Dainese product is not compliant? Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product. Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid. The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement. For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.
What is the Warranty Process? Warranty claims start at the authorized US Dealer where the gear was purchased. Gear purchased outside of US distribution must go back through that dealer. If your dealer denies your warranty, we are happy to help directly through our website CONTACT US page. Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.
How do I request a Warranty claim? All warranty claims are processed by the dealer where you purchased your gear. Our dealers have all the tools needed to help repair or replace your item. They work directly with our warranty department and are your best advocate in solving warranty issues. This includes gear purchased from Europe (& EU websites), please contact them directly. Warranty claims for gear purchased directly from our website is started with a "Contact Us" form
What is covered and not covered under Warranty? The one-year minimum limited warranty covers manufactures defects. It does not cover crash damage, normal wear and tear, negligence, improper use or care, accident, or unusual exposures.
Is normal wear & tear covered by warranty? It does not cover crash damage, normal wear and tear, negligence, improper use or care, accident, or unusual exposures.
I bought through an authorized dealer, is warranty/repair covered? In the United States, Dainese products are covered by a 1-year limited warranty against defects in workmanship or materials with a valid receipt from a US Dealer. Gear purchased from dealers outside the USA must go back to that original dealer. Repairs outside of the warranty can done locally.
I bought through the Dainese retail store, what is the process for warranty/repairs? Contact the store where you purchased the gear.
How do I send my product in for repair? You can use the "contact us" form on the website or bring your gear to any of our Factory Stores. Gear outside of warranty also can be worked on by local tailors.
Will my product be repaired or replaced? All warranty determinations will be made by Dainese USA, which reserves the right to repair, replace, or substitute for valid warranty returns in line with the Dainese warranty policy. Dainese shall not be liable for incidental or consequential damages.
Who pays for shipping? All warranty claims that are shipped to our repair center are at the customers' expense. Accepted warranty repairs or replacements are shipped back to the customer by Dainese with no cost to customers.
What do repairs cost? Repairs vary greatly. Quotes on prices are sent via email to the customer after gear is inspected for approval before the work is started.
How do I find out the status of my repair? Contact the store where you delivered the gear or use the "contact us" form on the website.
Where can I get my garment repaired? Local tailors can work on most of our gear with the proper tools but may void the one-year warranty. Gear under warranty should be worked on by our repair center in California. Use the contact us page to start or drop the gear off at any of our 11 USA Stores
I live in Canada. Where should I send my product for repair? Local tailors can work on most of our gear with the proper tools but may void the one-year warranty. Gear under warranty should be worked on by our repair center in California. Use the contact us page to start or drop the gear off at any of our 11 USA Stores
What Dainese product can I register? Most gear can be registered. Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.
Is product registration available for my country? Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.
Why is the product registration not working on my browser? In the United States, Dainese products are covered by a 1-year limited warranty against defects in workmanship or materials with a valid receipt, registration is for customers outside of the Unites States for country that require registration for warranty.
Why does my sku number keep showing as invalid? It may not available for registration but all gear sold in the USA be authorized US Dealers is covered by warranty with a valid receipt.
What is a sku and where do I find it on my product? SKU info is located on the inside tags of our gear.
What if I received my product as a gift and I don't have a receipt? The warranty is personal and shall therefore only apply to the original buyer with a valid receipt.
I registered my product, now what? Keep a photo of your receipt. Registration in the US is not needed. Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.
What if I need to make a warranty claim and they ask me for proof of purchase? Contact the store where you purchased the gear for a copy of your receipt which is your proof of purchase.
How can I send my item for repair? Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called Points of Sale). To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website. The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.
What types of warranties cover Dainese products? There are two types of warranties: The legal conformity warranty which applies to all Dainese products purchased by the consumer and is provided by the Point of Sale that has actually sold the product. The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.
What should I do if my item is defective or non-compliant? First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty. For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre. If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced. In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed. If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply.
Can I ask for a replacement without having to send the item back to you? For some types of replacements, it is possible to avoid sending the items back to us. In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese. If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.
My Dainese product got damaged following an incident or other similar traumatic event, what can I do? The repair of the item depends on the extent of the damage suffered. For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre. If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre. If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.
I have an item that is showing normal wear and tear damage, what should I do? The repair of the item depends on the extent of the wear and tear damage. For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre. If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.
I have a very old item. Is it still possible to repair it? In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view. For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre. Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.
What are the average repair times? We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors. After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days: In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days.In case of repair not covered by a warranty, the average repair time is approximately 20 working days. To these, it will be necessary to add the time required for shipping the item back.
I could not find an answer to my question, how can I contact you? Reach out to the Dainese Consumer Care Team by filling out the Contact Us form here You can also call us Toll Free at +1(949) 645-9500 and select After Sales Dept. We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year. Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centeris closed.